We live in Western Australia and were concerned about not being at our home on the Gold Coast to oversee the bathrooms that needed complete renovations. We were given Smith & Sons contact details and from our first call to Neil to the completion of the renovations he was there to help and guide us through the process. His response to messages and decisions that were needed to be made were immediate. Photos were taken constantly to shower the progress of the work an although we have not seen the final renovations first hand, we are 100% convinced that we would be very happy with the results. We would recommend Smith & Sons for their attention to detail and their expertise. Very professional!!